How can we help?
We're a small team of off-road racers. We usually reply within 2 business days.
Contact us: [email protected], or use Settings > Report a Problem in Phantom Trace. Reports from the app include your app version, which helps us fix things faster.
Community: ask questions, share tips and suggest features in our Discord. For account or billing problems, email us instead.
Phantom Trace
How do I join a team?
Sign in to the app first. Then open the Team tab and enter the team code, scan the team's QR code, or tap an invite link from a teammate.
How do I report or block someone?
In the Team tab, tap REPORT or BLOCK on that person's card. On a voice message, tap REPORT. Blocking hides their voice messages and anything they send you. We review every report within 24 hours and remove content or users that break our Terms of Use. The team moderator can also remove members from the team.
How do I cancel my subscription?
Android: Google Play > profile icon > Payments & subscriptions > Subscriptions > Phantom Trace > Cancel.
iPhone / iPad: Settings > your name > Subscriptions > Phantom Trace > Cancel Subscription.
You keep access until the end of the period you already paid for. Deleting your account does not cancel a subscription.
How do I delete my account?
In the app: Settings > Account > Delete Account. Or see how to request deletion.
My GPS isn't connecting
Make sure Location is turned on for your phone and allowed for Phantom Trace, then tap the GPS banner in the app to retry. GPS is most accurate with a clear view of the sky.
Where do my exported files go?
Exports (GPX, KML, USR) open your phone's share sheet so you can save them to Files or Drive, or send them to your GPS unit.